At Chaperone Learning Solutions, we are committed to providing high-quality training and digital learning experiences. If you are not fully satisfied with our services, we are here to assist you with a fair and transparent refund process.
1. Refunds for Individual Courses (Live or Recorded)
You may be eligible for a refund if:
- You are facing technical issues that prevent you from accessing the course and our support team is unable to resolve it within 3 working days.
- The course content is significantly different from what was promised in the description or marketing material.
- The trainer is consistently absent, late, or the session quality is extremely poor (subject to review and proof).
Refund Conditions:
- Refund requests must be made within 3 days of enrollment.
- For recorded courses, you must not have accessed more than 20% of the content.
- For live courses, you must not have attended more than 1 live session.
2. Refunds Will NOT Be Provided in the Following Cases:
- You changed your mind after attending more than 1 live session or completing a major portion of the course.
- You did not attend the course or failed to inform us about absence in advance.
- You missed sessions due to personal reasons or scheduling conflicts.
- You purchased the course under a special offer or discount (unless explicitly stated otherwise).
- You requested a refund after the course has ended or certificate has been issued.
3. Customized Corporate Training & B2B Workshops
- Payments made for tailored training programs are non-refundable once the training date and scope are confirmed.
- If a session is cancelled by the learner after confirmation, the amount will be adjusted for rescheduling only, not refunded.
- In the event of trainer unavailability from our side, a replacement or refund will be offered.
4. If We Cancel the Course
If a course or session is cancelled by Chaperone Learning Solutions, participants will be offered:
- A full refund, or
- An option to shift to another batch or course, based on availability.
5. How to Request a Refund
Please send your refund request to info@chaperoneacademy.com with the following details:
- Your full name
- Course name
- Date of payment
- Reason for the refund request
- Screenshots or proof (if applicable)
Refund requests are reviewed within 5 business days. If approved, the refund will be processed within 7–10 working days via the original payment method.
6. Contact Us
If you have any queries regarding our refund policy, feel free to contact us: